Physician's Guide to Surviving CGCAHPS & HCAHPS

bookshelf

Physician's Guide to Surviving CGCAHPS & HCAHPS

Name: Physician's Guide to Surviving CGCAHPS & HCAHPS
Author: Trina E. Dorrah
ISBN: 978-1495292613

by Trina E. Dorrah ‧ RELEASE DATE: July 1, 2014

A useful companion for doctors looking to improve patients’ experiences.

bookshelf

A cleareyed debut guide to improving patient satisfaction, based on widely used health care surveys.

In this compact book, physician Dorrah illuminates the differences between good clinicians, who may be experts in their fields and have excellent diagnostic skills, and good providers, who listen to their patients and encourage them to comply with their treatment. Affordable Care Act restructuring, she says, had led to hospitals and physicians having to contend with two major patient satisfaction surveys: H-CAHPS, which assesses the hospital as a whole, and CG-CAHPS, which focuses on the outpatient experiences and care of Medicaid and Medicare patients. Increasingly, the level of patient satisfaction helps dictate the level of federal hospital reimbursement, with low-scoring centers and doctors receiving less money—a system that gives hospitals an incentive to improve without giving them specific means to do so. To that end, Dorrah offers this book of advice. She devotes chapters to each survey and breaks down their questions, providing succinct advice and best practices for improving care. Each survey question comes with a list of specific tips to directly address patient concerns. (Some of the survey questions overlap, so the book sometimes repeats recommendations and scripted responses.) Although the advice focuses specifically on these two surveys, it could generally help any health care provider; for example, she urges health care teams to have “huddles” to determine how doctors, nurses and receptionists can improve aspects of patient visits, such as wait times and front-desk etiquette. Given the increased use of computerized records and medical charts, Dorrah also examines the impact of technology on face-to-face care. Overall, the author uses a conversational tone to encourage doctors to build rapport with their patients, and her enthusiasm for compassionate care comes across in her upbeat, common-sense tips.

A useful companion for doctors looking to improve patients’ experiences.

Pub Date: July 1, 2014

ISBN: 978-1495292613

Page Count: 110

Publisher: CreateSpace

Review Posted Online: Sept. 25, 2014

Review Program: Kirkus Indie

Categories:

GENERAL NONFICTION

bookshelf

NUTCRACKER

by E.T.A. Hoffmann ‧ RELEASE DATE: Oct. 28, 1996

bookshelf

This is not the Nutcracker sweet, as passed on by Tchaikovsky and Marius Petipa. No, this is the original Hoffmann tale of 1816, in which the froth of Christmas revelry occasionally parts to let the dark underside of childhood fantasies and fears peek through. The boundaries between dream and reality fade, just as Godfather Drosselmeier, the Nutcracker's creator, is seen as alternately sinister and jolly. And Italian artist Roberto Innocenti gives an errily realistic air to Marie's dreams, in richly detailed illustrations touched by a mysterious light. A beautiful version of this classic tale, which will captivate adults and children alike. (Nutcracker; $35.00; Oct. 28, 1996; 136 pp.; 0-15-100227-4)

Pub Date: Oct. 28, 1996

ISBN: 0-15-100227-4

Page Count: 136

Publisher: Harcourt

Review Posted Online: May 19, 2010

Kirkus Reviews Issue: Aug. 15, 1996

Categories:

GENERAL NONFICTION

- BOOK REVIEW
THE NUTCRACKER AND THE MOUSE KING
by E.T.A. Hoffmann ; adapted by Natalie Andrewson ; illustrated by Natalie Andrewson

- BOOK REVIEW
THE NUTCRACKER
by E.T.A. Hoffmann & illustrated by Julie Paschkis

bookshelf

TO THE ONE I LOVE THE BEST

EPISODES FROM THE LIFE OF LADY MENDL (ELSIE DE WOLFE)

by Ludwig Bemelmans ‧ RELEASE DATE: Feb. 23, 1955

bookshelf

An extravaganza in Bemelmans' inimitable vein, but written almost dead pan, with sly, amusing, sometimes biting undertones, breaking through. For Bemelmans was "the man who came to cocktails". And his hostess was Lady Mendl (Elsie de Wolfe), arbiter of American decorating taste over a generation. Lady Mendl was an incredible person,- self-made in proper American tradition on the one hand, for she had been haunted by the poverty of her childhood, and the years of struggle up from its ugliness,- until she became synonymous with the exotic, exquisite, worshipper at beauty's whrine. Bemelmans draws a portrait in extremes, through apt descriptions, through hilarious anecdote, through surprisingly sympathetic and understanding bits of appreciation. The scene shifts from Hollywood to the home she loved the best in Versailles. One meets in passing a vast roster of famous figures of the international and artistic set. And always one feels Bemelmans, slightly offstage, observing, recording, commenting, illustrated.