A book of business etiquette, based on the theory that while social etiquette is growing more informal, business etiquette is becoming more rigid, because of its material results. She indicates methods of stimulating courtesy, on the part of the employer, co-worker, employees -- a brief bit on the psychology of manners -- different types of business etiquette. Telephone usage, personal appearance, conversation, vocabulary, etc. etc. Office etiquette, retail selling etiquette, value of etiquette in public service work, police, railroad, delivery boys, and so on. Lastly, gasoline stations, beauty parlors, restaurants, theatres, Concrete throughout, practically no anecdotal or case material. Does and dents for types of employees. Nothing very new, but the approach is different. Business audience.