Building Your Own Non-Emergency Medical Transportation Business

A manual for entrepreneurs interested in opening a medical transportation business.

In this debut business book, Possi draws on his own experiences as the founder and owner of a nonemergency medical transport company to provide guidance to others entering the field. The book covers everything from basic principles of small business, such as financing and personnel management, to the multitude of federal, state, and local regulations that specifically affect businesses in the health care industry. Possi is clearly knowledgeable, and provides detailed, useful information on such topics as selecting and equipping an ambulette, the crucial role played by the dispatcher, and the workings of the Medicaid bureaucracy. Later chapters offer insights into a typical day in his business, with Possi’s remarks supported by contributions from several of his key employees. The book concludes with a series of appendices with contact information for state Medicaid administrators, lists of vendors that provide specialized equipment for medical transport vehicles, and related resources. The author’s knowledge of the industry makes this book an effective tool. However, there are moments when the narrative seems overly shaped by his personal experience; in particular, Possi’s preference for policies, handbooks, and a command-and-control approach to management seems connected to his frequent stories about employees’ misuse of corporate credit cards, irresponsible cellphone use, and inefficient driving. Readers who prefer to avoid micromanagement may also want to pass over the discussions of how to handle personnel. There are many references to topics to be covered in a subsequent book, and frequent invitations to visit Possi’s website, where readers can purchase logistics software and other tools, which some readers may find too self-promotional. But on the whole, the work is a valuable contribution to an underserved topic, filled with information found in few other books. As a result, it’s crucial for readers exploring a career in this unfamiliar field.

A comprehensive handbook covering the operations of a niche industry.