WHAT EVERY CEO MUST KNOW

In this business guidebook, an experienced senior executive reflects on common mistakes made by CEOs.

In the cutthroat world of American business, even the “smallest blind spot can jeopardize the biggest vision,” writes Miller in this handbook for executives. This volume features 37 “secrets” arranged thematically by topics that span from communication and culture to strategy and decision-making. Each brief chapter in the book is devoted to a specific secret and follows the same organizational structure: a case study of an individual CEO’s mistake, followed by an explanation of how they recovered and the lessons learned. A chapter on delegation, for instance, looks at the CEO of an IT firm who “prided himself on running a flat organization” without any middle managers. This structure satisfied his desire for complete control; it also created an atmosphere of micromanaging that bred resentment among employees and a suffocating business culture that was not conducive to success. While many chapters focus on the practical elements of business management, the author also provides advice on how CEOs can thrive both financially and personally. Miller highlights “the toll that unchecked passion for business can take on relationships and personal well-being,” urging executives to also devote time and energy to their families and health. The author additionally discusses putting aside one’s ego and pride when making decisions, embracing innovation, and cultivating a climate characterized by integrity, transparency, and accountability. A former executive with more than three decades of experience in the business sector, Miller has more recently worked as a business blogger, conference speaker, and coach. Many of the CEOs featured in the book include his former colleagues and clients, who share intimate details of both their failings and successes. The book’s emphasis on real-life stories and its avoidance of jargon and theoretical conjecture make for an engaging read with practical utility. The author’s focus on CEOs, however, may limit its audience, though his advice has broad applications for anyone in a leadership position.

An accessible reference tool for business leaders.