A comprehensive, thought-provoking call for emphasizing the humanity in management.



Ewing’s management manual focuses on the service element of leadership.

“Leadership is the bedrock of organizational effectiveness,” writes Ewing in his nonfiction debut, but too often people in leadership positions settle for merely managing their followers, moving them around like cogs in a mechanical design. “Your followers are people,” Ewing’s book reminds its readers, “complete with messy emotions, backstories, families, friends, hobbies, and lives outside of the workplace.” Ewing advocates the kind of involved, detailed, hands-on practice of management that’s exemplified in the phrase “going to gemba” (gemba is a Japanese term for “the real place”); i.e., successful managers walk around, make contact with their employees where the work is actually getting done, and witness potential problems firsthand. The end goal, according to Ewing, is managers who display “deep personal humility with intense professional will.” In concise, well-illustrated chapters, Ewing breaks down the tactics and strategies of truly inspired group guidance. The key characteristic that crops up repeatedly is humility. A good leader will manage people, but a great one will serve them, inspiring great loyalty and output. Citing Disney’s often repeated slogan “gratitude improves attitude,” Ewing stresses that insightful leadership will be always be based on others, not oneself, reflecting the “necessary reciprocal relationship” between leaders and followers. Although some readers, particularly those who’ve had experience in corporate power structures, will raise an eyebrow at Ewing’s contention that humility is essential to really effective leadership (nearly all of the famous business leaders he name-checks are well-known to be ferocious despots to their subordinates), anyone encountering this book will be impressed not only by its thorough research—every page is buttressed with footnotes—but by its earnest presentation. There’s much food for thought here, particularly for middle managers aspiring to improve their work ethic.

A comprehensive, thought-provoking call for emphasizing the humanity in management.

Pub Date: Feb. 27, 2018

ISBN: 978-1-5320-4001-6

Page Count: 202

Publisher: iUniverse

Review Posted Online: June 21, 2018

Kirkus Reviews Issue: Aug. 15, 2018

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Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...


A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.

The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.

Pub Date: Nov. 1, 2011

ISBN: 978-0-374-27563-1

Page Count: 512

Publisher: Farrar, Straus and Giroux

Review Posted Online: Sept. 4, 2011

Kirkus Reviews Issue: Sept. 15, 2011

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A declaration worth hearing out in a time of growing inequality—and indignity.


Noted number cruncher Sperling delivers an economist’s rejoinder to life, liberty, and the pursuit of happiness.

Former director of the National Economic Council in the administrations of Presidents Bill Clinton and Barack Obama, the author has long taken a view of the dismal science that takes economic justice fully into account. Alongside all the metrics and estimates and reckonings of GDP, inflation, and the supply curve, he holds the great goal of economic policy to be the advancement of human dignity, a concept intangible enough to chase the econometricians away. Growth, the sacred mantra of most economic policy, “should never be considered an appropriate ultimate end goal” for it, he counsels. Though 4% is the magic number for annual growth to be considered healthy, it is healthy only if everyone is getting the benefits and not just the ultrawealthy who are making away with the spoils today. Defining dignity, admits Sperling, can be a kind of “I know it when I see it” problem, but it does not exist where people are a paycheck away from homelessness; the fact, however, that people widely share a view of indignity suggests the “intuitive universality” of its opposite. That said, the author identifies three qualifications, one of them the “ability to meaningfully participate in the economy with respect, not domination and humiliation.” Though these latter terms are also essentially unquantifiable, Sperling holds that this respect—lack of abuse, in another phrasing—can be obtained through a tight labor market and monetary and fiscal policy that pushes for full employment. In other words, where management needs to come looking for workers, workers are likely to be better treated than when the opposite holds. In still other words, writes the author, dignity is in part a function of “ ‘take this job and shove it’ power,” which is a power worth fighting for.

A declaration worth hearing out in a time of growing inequality—and indignity.

Pub Date: May 5, 2020

ISBN: 978-1-9848-7987-5

Page Count: 384

Publisher: Penguin Press

Review Posted Online: Feb. 26, 2020

Kirkus Reviews Issue: March 15, 2020

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