INSIDE OUTSOURCING

A businessman details the pluses and minuses of outsourcing.

Readers likely won’t be surprised at what Gallimore, a British entrepreneur and the creator of outsourcing marketplace Outsource Accelerator, has to say in this debut book, considering how many people’s work habits have shifted during the ongoing Covid-19 pandemic. However, they will be engaged by his treatise as a proponent of outsourcing—hiring talented, less-expensive workers globally and having them work remotely, rather than bringing an employee into the office—and says that it’s a strategy that’s growing more common. He notes that “we all increasingly shop for clothes, buy food, build friendships, find dates, book taxis, reminisce with old friends, and binge-watch our favorite shows” online, and that “it will soon be the place we all go to hire our employees.” His book offers a fine primer for many types of small-business owners, defining what outsourcing is and whether it’s the right move for a particular company. He covers a great deal of subject matter on the subject, including how to develop a framework for outsourced workers, how to hire the right people from afar and give them appropriate job training, and how to build and manage an offshore workforce, specifically drawing on his considerable experience in the Philippines, where he’s lived since 2014. The book benefits greatly from Gallimore’s to-the-point writing style, presenting information that, in other hands, might have felt convoluted. For example, he cogently notes that offshoring relieves an employer of “most of the administrative work of compliance, payroll, HR, and the general complexities of employment. This allows you, the client, to focus more on operations, growth, and scaling your business.” The book is filled with useful tips, and Gallimore makes great use of lists and bullet points to make the information digestible, including “12 characteristics of a great client and successful student of outsourcing,” which many will find indispensable. If outsourcing will soon be the way of the world, as Gallimore predicts, this book may help many get through it successfully.

A book of useful information for a changing employment landscape.