MISTRUST

An overview of the causes of our mistrust in the institutions we once held sacred.

In this study of how to rebuild faith in society and each other and enter into a new compact with our fellow citizens, Zuckerman, former director of MIT’s Center for Civic Media, examines the struggle between institutionalists (those who believe we can reform existing structures) and insurrectionists (those seeking to tear it down and start anew). As organizations grow old, they inevitably fall out of touch with those they are meant to serve, resulting in widespread mistrust. All readers will agree that government, industry, and other trusted bodies have failed us in one way or another, and the author provides them with ample statistical data to prove it. How best to rebuild that trust—from within or without? It would be too easy for Zuckerman to criticize skeptics and insurrectionists as cranks or lunatics. Instead, the author provides solid examples of the many insurrectionists who have upended industries, including Uber, Tesla, and Airbnb. The founders of these companies identified needs missing in the market and leveraged this absence into transformative new businesses. Of course, there are downsides, which the author shrewdly considers. Uber, for example, has wreaked havoc on the taxi industry, forcing many drivers out of the business altogether. In the political arena, authoritarian power is always a lurking danger. Zuckerman discusses how the Sicilian Mafia rose to power as an insurrectionist response to inadequate governmental structures. Similarly, elected officials such as Donald Trump present themselves as populist insurrectionists, but they often bring with them dangerous strongman tactics. “Mistrust,” writes the author, “is the single, critical factor” that led to his election. Throughout, the author uses concrete examples to illustrate his points—sometimes too many examples. The narrative could have benefitted from a deeper focus on fewer topics.

A wide-ranging, occasionally overwhelming book that condemns failed institutions and challenges us to make needed change.