WORKED OVER

A sociologist warns that too many Americans are overworked or subject to soul-crushing tactics such as real-time electronic surveillance by their employers.

McCallum may be the only social scientist who has worked as a longshoreman on the Seattle docks and marched in a picket line with the Exotic Dancers Union at the Lusty Lady peep show in San Francisco. Drawing on such colorful experiences as well as deep scholarly research, he makes the compelling argument that Americans are losing control of their work time. For generations, Americans saw hard work as a means to upward mobility, with strong unions to protect wages and hours and employers who managed workers’ time by adopting the ideas of efficiency experts like Frederick Winslow Taylor and Frank and Lillian Gilbreth. That changed beginning in the 1970s. As union power waned and wages fell or stagnated, a new idea took hold: Work was good for you. What mattered was following your “passion,” not decent wages or hours. At the same time, new electronic tools allowed companies to manipulate workers’ time in ways that had especially harsh consequences for low-wage earners, including giggers and taskers like Uber drivers and Instacart shoppers, who were often left with too much or too little work time or unstable schedules. McCallum describes giant screens at Disneyland that showed workers’ names in real time—and who was (and wasn’t) meeting productivity goals—and a scheduling algorithm at Target (“Walmart for liberals”) that doles out shifts that can vary so much, employees can’t arrange child care or supplement meager pay with second jobs. Archcapitalists may be put off by the socialist-inflected remedies McCallum proposes, but few will disagree with his conclusion: “Free time is an objective good in and of itself, and workers clearly deserve more than they’re currently getting.”

A sobering analysis of quasi-Orwellian tactics that permeate American work life.