DIY CONFLICT RESOLUTION

Attorney, mediator, and coach Schick walks readers through her conflict resolution approach.

The author created the Third Ear Conflict Resolution Program, which essentially encourages people to listen to their “h-EAR-ts” when they approach conflicts. The method urges the readers to first make seven choices, including “Forgive yourself for having conflicts,” and “Assume that you know nothing about anything,” in order to create a “clear space” to take “Five Actions”: “Define the conflict,” “Identify the interests,” “Play with the possibilities,” “Create the future,” and “Plan, Act, Revise, and Repeat the action steps until you eliminate or transform the conflict.” The chapters are structured in a way that describes a specific conflict, applies the Third Ear Conflict Resolution Program to the solution, and then summarizes how the latter can be applied more broadly to the reader’s life. Schick powerfully describes her own experience of violent assault, and in doing so, effectively shows how the program may be applied to trauma. Her account of her approach to recovery illuminates the ways in which she continues to use her program to heal herself and others. The layout of the book makes the content more actionable; every chapter in Part 1 starts with a situation and ends with “Practices” that ask readers self-reflective questions, which allows readers to readily put new lessons into action. Additional examples and workbook content in Part 2 also clearly encourage readers to embrace the author’s practices. However, readers may take exception to a section that seems to highlight the benefits of discounting medical professionals’ advice when faced with a catastrophic health issue.

An earnest self-help work, but one that may not appeal to all audiences.