Zimbardo, a psychologist who is best known for a Stanford experiment that turned students into hypothetical prisoners and prison guards--and then into savages (so much for human nature)--tackles the business of overcoming shyness. So he gives us a ""Feel Good Chart,"" tells us to list the five best things that ever happened to us, then the five worst, in order to help us understand that we're responsible for ourselves only; tells us how to be our own best friends, to ""let another you come through,"" and, generally, offers us. . . pap.