This book serves two main purposes:- it is a good analysis and how-to-do-it for executives and prospective executives; it is a good general survey for training directors whose job includes teaching subordinates to ""dictate better letters"". Many of the old cliches go by the board, the formalities and inanities of the business school and stenographic handbook formulas are shown up for what they are worth and the reverse. Basic factors of writing good business letters, form, usage, grammar, punctuation, choice of words, introduction and conclusion, a linking of purpose and content, an avoidance of stilted forms and circumlocutions, stressing six fundamentals:- completeness, conciseness, clarity, correctness, appropriate tone, neatness. Good office handbook. Excellent for business schools, etc.