The author is a lawyer and Executive Vice President of the American Arbitration Association who believes, rightly, that it doesn't pay to be Belli-cose and that legalized squabbling leads only to a waste of time and money as well as to congestion of the court calendar. This book which plumps for arbitration whenever possible (at the personal level as well as in business and labor disputes) itemizes the kind of settlement discussions and negotiations which narrow areas of disagreement; the function, use and fees of a mediator; and in one case as well as instance after another, illustrates how to settle small claims or collect debts. . . . Perfectly straightforward guidance -- nolo contendere.