The necessity for clarity and directness is emphasized in this manual for writing business letters and reports. Using numerous examples of various kinds of letters, the authors recommend concision and courtesy as guiding principles, favoring the gentle turn-down to the absolute turn-off. In examining the important parts of a report, they provide contrasting samples and stress simple language rather than big words that, intended to impress readers, actually obscure meaning. How to construct sentences is illustrated via faulty and improved forms, and basic rules for capitalization and punctuation are included along with a glossary of frequently misused words. Sound practical advice offered in a helpful format with the outlook if not the style of Strunk and White.