Not all claim adjusters are cold, callous and calculating -- just the successful ones."" Mr. Constantin is a claim adjuster and obviously owes no particular allegiance to the brotherhood. But he's blunt, and helpful, in a not too well distributed (lots about automobile accidents; little about fires medical malpractice) book about primarily settlements between the claimant and the adjuster. Ninety percent of most claims are settled out of court (and the jury cases usually are won by the companies). This then is a handbook on how to record (and diagram) what happened, evaluate your damages material and otherwise, and handle your negotiations directly. In other words, legal first aid on rights and wrongs.