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YOUR INVISIBLE TOOLBOX

THE TECHNOLOGICAL UPS AND INTERPERSONAL DOWNS OF THE MILLENNIAL GENERATION

A storehouse of timely advice well-suited to the intended audience.

Awards & Accolades

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A guidebook for millennials that helps them navigate a shifting business landscape. 

Debut authors Crosbie and Rinner spent a quarter-century as professional trainers at Tero International, an institute famous for grooming top performers. They decoct that entire experience into 100 basic lessons, divided into sections handling social interaction, self-presentation, globalism, leadership, and personal growth. The handbook illustrates some lessons through stories, and all of them are fairly brief—a few pages in length—and end with a neat synopsis and a single line of instruction. The authors have deliberately directed their counsel to millennials, who they believe are uniquely situated to effect seismic transformation and also uniquely vulnerable to the breakneck pace of technologically induced change. Crosbie and Rinner focus on what they call “invisible tools,” the skill set used to achieve successful social interactions. They contend that these abilities, more than any technical skills, are the true ingredients of lasting professional advancement. Many of the lessons specifically target the collective alienation caused by technological hyperconnectedness. To counter this, the authors encourage millennials to remember names, pen personal notes, listen attentively, and confidently court strangers. Other lessons are meant to examine biases, encouraging the embrace of diversity, a proper respect of cultural differences, and a searching examination of one’s assumptions and stereotypes. Additionally, one of the themes of the book is the value of self-awareness. The guide encourages a considerable amount of self-examination, including due diligence regarding self-representation on social media accounts. While the advice is mostly common sense, that doesn’t diminish its value for the intended audience. One genuine challenge for millennials is how to cultivate meaningful relationships in a new world that encourages the shallowest kind of networking, and the authors are particularly strong in this area. Also, the entire work is written in a familiar, unpretentious style that’s clear, direct, and well-organized. If millennials don’t buy this book, parents should purchase it for them. 

A storehouse of timely advice well-suited to the intended audience. 

Pub Date: April 20, 2017

ISBN: 978-0-9986528-1-8

Page Count: 300

Publisher: Business Publications Corporation Inc.

Review Posted Online: July 27, 2017

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THINKING, FAST AND SLOW

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...

A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.

The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.

Pub Date: Nov. 1, 2011

ISBN: 978-0-374-27563-1

Page Count: 512

Publisher: Farrar, Straus and Giroux

Review Posted Online: Sept. 3, 2011

Kirkus Reviews Issue: Sept. 15, 2011

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REIMAGINING CAPITALISM IN A WORLD ON FIRE

A readable, persuasive argument that our ways of doing business will have to change if we are to prosper—or even survive.

A well-constructed critique of an economic system that, by the author’s account, is a driver of the world’s destruction.

Harvard Business School professor Henderson vigorously questions the bromide that “management’s only duty is to maximize shareholder value,” a notion advanced by Milton Friedman and accepted uncritically in business schools ever since. By that logic, writes the author, there is no reason why corporations should not fish out the oceans, raise drug prices, militate against public education (since it costs tax money), and otherwise behave ruinously and anti-socially. Many do, even though an alternative theory of business organization argues that corporations and society should enjoy a symbiotic relationship of mutual benefit, which includes corporate investment in what economists call public goods. Given that the history of humankind is “the story of our increasing ability to cooperate at larger and larger scales,” one would hope that in the face of environmental degradation and other threats, we might adopt the symbiotic model rather than the winner-take-all one. Problems abound, of course, including that of the “free rider,” the corporation that takes the benefits from collaborative agreements but does none of the work. Henderson examines case studies such as a large food company that emphasized environmentally responsible production and in turn built “purpose-led, sustainable living brands” and otherwise led the way in increasing shareholder value by reducing risk while building demand. The author argues that the “short-termism” that dominates corporate thinking needs to be adjusted to a longer view even though the larger problem might be better characterized as “failure of information.” Henderson closes with a set of prescriptions for bringing a more equitable economics to the personal level, one that, among other things, asks us to step outside routine—eat less meat, drive less—and become active in forcing corporations (and politicians) to be better citizens.

A readable, persuasive argument that our ways of doing business will have to change if we are to prosper—or even survive.

Pub Date: May 1, 2020

ISBN: 978-1-5417-3015-1

Page Count: 336

Publisher: PublicAffairs

Review Posted Online: Feb. 16, 2020

Kirkus Reviews Issue: March 15, 2020

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