ORGANIZATIONAL INTELLIGENCE IN QUESTION

Ercetin and her co-authors offer a collection of essays and scholarly papers aimed at all types of organizations, hoping to inspire managers at all levels to assess and develop the organizational intelligence of their arena and, therefore, of their entire organization.

According to the author, organizational intelligence (OI), the ability to take in, analyze and respond to new information and changes, can determine the success or failure of an organization. Akin to the way a person’s IQ influences all aspects of life, an organization’s OI plays a role in everything, from employee satisfaction, to overall performance, to efficiency and streamlining. It is important that managers at every level–as well as the employees who determine actual workflow processes–are working toward a higher OI, whatever their sphere of influence. Toward this end, Ercetin and company put forth not only the concept of OI, but a scale for measuring it and instructions for applying that scale, as well as commentary on different applications for OI and metaphors for understanding its different aspects. Unfortunately, OI is a complex concept, and those who understand it well seem to speak a language different than that of the average employee or midlevel manager. That, combined with some English-language and/or translation difficulties, will make this book difficult for any novice to understand and thus extremely difficult to apply in a meaningful way. On the other hand, those with previous training in the language and concepts the book discusses will find interesting, compelling ideas for further inquiry. The authors explore different aspects of matter and liquid as a metaphor for OI and expand the usual concept of OI with their study of peace intelligence. It’s fascinating, but not straightforward or rudimentary.

Sound insight, but not for beginners.