In an age when subsurface power-plays dominate discussions about ""success,"" it is refreshing to read a no-nonsense manual that treats the subject straightforwardly. To the thinking of IBM executive Pollock, a memo is simply something that recipients should ""learn from,"" not an instrument of torture, and one's dress should just be ""appropriate,"" as a corollary of genuine self-confidence. The book is perhaps a smidgen too worried about pleasing the boss (though realistic in recognizing that a good image does help one get ahead), and much of its information--about time management, communications skills, etc.--is not really new. But Pollock is a thoughtful analyzer and a helpful categorizer, and he adds such extra goodies as chapters on teaching others and on managing the creative personality (""bend the rules"" occasionally, he advises, while maintaining contact and setting firm deadlines). An interesting and balanced approach.