A little guide for the back pocket of every low-level corporate lackey's ten-year-old suit, all about the motivation and productivity of alienated underlings. The authors -- a training director and a psychologist -- provide copious charts and profiles of human needs, a key to the interpretation of ""human symbols,"" a conceptual tool called the ""Circle of Reference,"" also a ""Module for Working with People."" Their performance objective is ""win-win"" for both flunky and manager -- no more boredom, frustration, meaninglessness; no more slacking off on company time. ""In essence, it all boils down to accepting people for what they are."" Less than that, even.