A goldmine of hand-picked information for those trying to navigate today’s tough consumer terrain.
The Chicago Tribune’s problem-solving advocate hacks through the bureaucratic roadblocks of the contemporary customer experience.
Yates admits that he’s come a long way from his roots as a sheepish kid and reticent college student to becoming Chicago’s solutions guru. He effectively distills his years as the Tribune’s “consumer conscience” in a book that tackles a variety of thorny and universal buyer-beware issues. As a common consumer, Yates sympathizes with those given the circuitous company runaround when simply seeking problem resolution. Refreshingly, the author doesn’t mince words about today’s fiercely competitive marketplace. Companies are in business to make money, they routinely avoid confrontation and being nice only goes so far when aiming for real results. The author dispenses pages of practical information on how consumers can avoid being taken advantage of whether by circumnavigating circuitous call centers, initiating small-claims court cases or battling utility providers and banks. He provides cautionary counsel on too-good-to-be-true product deals, service contracts and automobile financing, exposes cunning scamming operations and, perhaps most importantly, provides a definitive listing of “consumer commandments.” Elsewhere, Yates directs readers to resources like junk-mail removal websites and offers counsel on the most effective way to complain, and he reiterates that dogged determination is often the key to a successful negotiation. Rather than solve consumer problems, as in his newspaper column, the guidebook supplies the necessary tools to empower consumers to help themselves. “At some point,” Yates writes, “we all must become our own best advocates.”
A goldmine of hand-picked information for those trying to navigate today’s tough consumer terrain.Pub Date: Jan. 1, 2012
ISBN: 978-0-06-200988-3
Page Count: 272
Publisher: Harper/HarperCollins
Review Posted Online: Nov. 6, 2011
Kirkus Reviews Issue: Nov. 15, 2011
An autobiography as toxic and addictive as any drug its author has ever ingested.
The legendary booze-addled metal rocker turned reality-TV star comes clean in his tell-all autobiography.
Although brought up in the bleak British factory town of Aston, John “Ozzy” Osbourne’s tragicomic rags-to-riches tale is somehow quintessentially American. It’s an epic dream/nightmare that takes him from Winson Green prison in 1966 to a presidential dinner with George W. Bush in 2004. Tracing his adult life from petty thief and slaughterhouse worker to rock star, Osbourne’s first-person slang-and-expletive-driven style comes off like he’s casually relating his story while knocking back pints at the pub. “What you read here,” he writes, “is what dribbled out of the jelly I call my brain when I asked it for my life story.” During the late 1960s his transformation from inept shoplifter to notorious Black Sabbath frontman was unlikely enough. In fact, the band got its first paying gigs by waiting outside concert venues hoping the regularly scheduled act wouldn’t show. After a few years, Osbourne and his bandmates were touring America and becoming millionaires from their riff-heavy doom music. As expected, with success came personal excess and inevitable alienation from the other members of the group. But as a solo performer, Osbourne’s predilection for guns, drink, drugs, near-death experiences, cruelty to animals and relieving himself in public soon became the stuff of legend. His most infamous exploits—biting the head off a bat and accidentally urinating on the Alamo—are addressed, but they seem tame compared to other dark moments of his checkered past: nearly killing his wife Sharon during an alcohol-induced blackout, waking up after a bender in the middle of a busy highway, burning down his backyard, etc. Osbourne is confessional to a fault, jeopardizing his demonic-rocker reputation with glib remarks about his love for Paul McCartney and Robin Williams. The most distinguishing feature of the book is the staggering chapter-by-chapter accumulation of drunken mishaps, bodily dysfunctions and drug-induced mayhem over a 40-plus-year career—a résumé of anti-social atrocities comparable to any of rock ’n’ roll’s most reckless outlaws.
An autobiography as toxic and addictive as any drug its author has ever ingested.Pub Date: Jan. 25, 2010
ISBN: 978-0-446-56989-7
Page Count: 320
Publisher: Grand Central Publishing
Review Posted Online: May 19, 2010
Kirkus Reviews Issue: Dec. 1, 2009
IN THE NEWS
Stricter than, say, Bergen Evans or W3 ("disinterested" means impartial — period), Strunk is in the last analysis...
Privately published by Strunk of Cornell in 1918 and revised by his student E. B. White in 1959, that "little book" is back again with more White updatings.
Stricter than, say, Bergen Evans or W3 ("disinterested" means impartial — period), Strunk is in the last analysis (whoops — "A bankrupt expression") a unique guide (which means "without like or equal").Pub Date: May 15, 1972
ISBN: 0205632645
Page Count: 105
Publisher: Macmillan
Review Posted Online: Oct. 28, 2011
Kirkus Reviews Issue: May 1, 1972
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