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Why Organizations Struggle So Hard to Improve So Little

OVERCOMING ORGANIZATIONAL IMMATURITY

A viable tool for business leaders who accept change as part of growth.

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Business professionals present a refreshing approach for organizational change.

Some companies seem to be in a perpetual state of “improvement,” with thousands of dollars spent on consultants and a constant avalanche of new policies. Often, there’s little positive change, but it’s time to stop blaming leadership for an organization’s shortcomings, say Klubeck, Langthorne and Padgett. While that sentiment may be radical at first glance (and it will no doubt catch managers’ attention), the authors’ straightforward, comprehensible presentation is actually based on common sense. Instead of pointing fingers, business leaders are urged to examine the cultural climates of their organizations to determine if they’re indeed prepared for change. As the authors say, organizations often rush to fix problems with broad, companywide directives that are regularly doomed to fail. Instead, small “targeted initiatives”—with input from employees excited by the results—can spread positive attitudes. Therefore, the authors say, one of the most important steps to successful organizational change is understanding the differences between a mature company and an immature one. Part 1 of the book is devoted to this assessment, though the concept is expanded throughout the book with examples that will leave many readers nodding their heads: “You know you’re in an immature organization when one or more senior leaders regularly circumvent processes (and no one challenges them).” A self-assessment maturity quiz and an organizational health survey are included in the book’s appendix, as are other hands-on guides, and readers are urged to use the maturity assessments as tools for discussion before making any change. The authors’ presentation is concept-driven except for a few anecdotes, such as a short chapter “interlude,” which strives for a lighthearted tone but ends up a bit superfluous. Parts 2 through 4 delve into the identification of more mature-business behaviors and a discussion of some familiar terms, like strategic planning and effective communication. Later, a compelling case is made for personality over résumé content when hiring: “Mature organizations care more about talent, attitude, and personality than skill set. Skills and knowledge can be attained and enhanced easily…compared to developing a person’s personality. Personality traits, such as values, morals, a sense of humor, and the ability to relate to and interact with others, are present in youth and refined over a lifetime.” The text also includes charts, graphs and encouraging words, but readers shouldn’t expect motivational directives here; rather, the book’s clear-eyed practicality is its strength.

A viable tool for business leaders who accept change as part of growth.

Pub Date: Jan. 2, 2010

ISBN: 978-0313380228

Page Count: 222

Publisher: Praeger

Review Posted Online: June 18, 2012

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GOOD ECONOMICS FOR HARD TIMES

Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.

“Quality of life means more than just consumption”: Two MIT economists urge that a smarter, more politically aware economics be brought to bear on social issues.

It’s no secret, write Banerjee and Duflo (co-authors: Poor Economics: A Radical Rethinking of the Way To Fight Global Poverty, 2011), that “we seem to have fallen on hard times.” Immigration, trade, inequality, and taxation problems present themselves daily, and they seem to be intractable. Economics can be put to use in figuring out these big-issue questions. Data can be adduced, for example, to answer the question of whether immigration tends to suppress wages. The answer: “There is no evidence low-skilled migration to rich countries drives wage and employment down for the natives.” In fact, it opens up opportunities for those natives by freeing them to look for better work. The problem becomes thornier when it comes to the matter of free trade; as the authors observe, “left-behind people live in left-behind places,” which explains why regional poverty descended on Appalachia when so many manufacturing jobs left for China in the age of globalism, leaving behind not just left-behind people but also people ripe for exploitation by nationalist politicians. The authors add, interestingly, that the same thing occurred in parts of Germany, Spain, and Norway that fell victim to the “China shock.” In what they call a “slightly technical aside,” they build a case for addressing trade issues not with trade wars but with consumption taxes: “It makes no sense to ask agricultural workers to lose their jobs just so steelworkers can keep theirs, which is what tariffs accomplish.” Policymakers might want to consider such counsel, especially when it is coupled with the observation that free trade benefits workers in poor countries but punishes workers in rich ones.

Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.

Pub Date: Nov. 12, 2019

ISBN: 978-1-61039-950-0

Page Count: 432

Publisher: PublicAffairs

Review Posted Online: Aug. 28, 2019

Kirkus Reviews Issue: Sept. 15, 2019

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#GIRLBOSS

Career and business advice for the hashtag generation. For all its self-absorption, this book doesn’t offer much reflection...

A Dumpster diver–turned-CEO details her rise to success and her business philosophy.

In this memoir/business book, Amoruso, CEO of the Internet clothing store Nasty Gal, offers advice to young women entrepreneurs who seek an alternative path to fame and fortune. Beginning with a lengthy discussion of her suburban childhood and rebellious teen years, the author describes her experiences living hand to mouth, hitchhiking, shoplifting and dropping out of school. Her life turned around when, bored at work one night, she decided to sell a few pieces of vintage clothing on eBay. Fast-forward seven years, and Amoruso was running a $100 million company with 350 employees. While her success is admirable, most of her advice is based on her own limited experiences and includes such hackneyed lines as, “When you accept yourself, it’s surprising how much other people will accept you, too.” At more than 200 pages, the book is overlong, and much of what the author discusses could be summarized in a few tweets. In fact, much of it probably has been: One of the most interesting sections in the book is her description of how she uses social media. Amoruso has a spiritual side, as well, and she describes her belief in “chaos magic” and “sigils,” a kind of wishful-thinking exercise involving abstract words. The book also includes sidebars featuring guest “girlbosses” (bloggers, Internet entrepreneurs) who share equally clichéd suggestions for business success. Some of the guidance Amoruso offers for interviews (don’t dress like you’re going to a nightclub), getting fired (don’t call anyone names) and finding your fashion style (be careful which trends you follow) will be helpful to her readers, including the sage advice, “You’re not special.”

Career and business advice for the hashtag generation. For all its self-absorption, this book doesn’t offer much reflection or insight.

Pub Date: May 6, 2014

ISBN: 978-0-399-16927-4

Page Count: 256

Publisher: Portfolio

Review Posted Online: June 22, 2014

Kirkus Reviews Issue: July 15, 2014

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