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TAKING CHARGE OF CHANGE

HOW REBUILDERS SOLVE HARD PROBLEMS

A provocative look at the business of the future.

A global business consultant highlights 30-odd mostly young people who are making a difference in the world by breaking the old rules.

Shoemaker, founding president of Social Venture Partners International, highlights “rebuilders,” entrepreneurs he likens to the engineers we need to mend our decaying infrastructure. Indeed, his subjects are bridge builders of a sort, possessing “a combination of qualities and skill sets that will enable them to effectively address the accelerating economic, social, and health disparities across an increasingly uneven, siloed America.” A case in point is Rosanne Haggerty, who launched a nonprofit dedicated to ending chronic homelessness; by Shoemaker’s account, one of her winning qualities is “a Generosity Mindset,” committed to achieving buy-in from all the constituents and to appreciating differences of opinion among people. The author writes that the best rebuilders have experience in the for-profit, nonprofit, and public sectors, but generosity is an essential ingredient in building working communities and cultures and doing away with the impediment that is the zero-sum game. So, too, is the ability to understand and interpret vast bodies of data—as with the social worker who manages garbage truck drivers for the city of Phoenix while building “a culture that doesn’t just embrace data but empowers people through the data.” Mental agility helps, as does a willingness to do things differently from eras past. One example is switching the focus of social services to be not on the program itself but instead on the consumer, as with a former business executive who is now committed to ending illiteracy in the world by asking himself “what illiterate people in the world need and what products and services would best meet their needs.” Shoemaker’s body of case studies embraces complexity and diversity alike, speaking to the need for “cross-sector fluency” and the recognition that there’s a lot of work to be done.

A provocative look at the business of the future.

Pub Date: March 16, 2021

ISBN: 978-1-4002-2169-1

Page Count: 240

Publisher: HarperCollins Leadership

Review Posted Online: April 2, 2021

Kirkus Reviews Issue: April 15, 2021

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THINKING, FAST AND SLOW

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...

A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.

The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.

Pub Date: Nov. 1, 2011

ISBN: 978-0-374-27563-1

Page Count: 512

Publisher: Farrar, Straus and Giroux

Review Posted Online: Sept. 3, 2011

Kirkus Reviews Issue: Sept. 15, 2011

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WHO KNEW

MY STORY

Highly instructive for would-be tycoons, with plenty of entertaining interludes.

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Well-crafted memoir by the noted media mogul.

Diller’s home life as a youngster was anything but happy; as he writes early on, “The household I grew up in was perfectly dysfunctional.” His mother lived in her own world, his father was knee-deep in business deals, his brother was a heroin addict, and he tried to play by all the rules in order to allay “my fear of the consequences from my incipient homosexuality.” Somehow he fell into the orbit of show business figures like Lew Wasserman (“I was once arrested for joy-riding in Mrs. Wasserman’s Bentley”) and decided that Hollywood offered the right kind of escape. Starting in the proverbial mailroom, he worked his way up to be a junior talent agent, then scrambled up the ladder to become a high-up executive at ABC, head of Paramount and Fox, and an internet pioneer who invested in Match.com and took over a revitalized Ticketmaster. None of that ascent was easy, and Diller documents several key failures along the way, including boardroom betrayals (“What a monumental dope I’d been. They’d taken over the company—in a merger I’d created—with venality and duplicity”) and strategic missteps. It’s no news that the corporate world is rife with misbehavior, but the better part of Diller’s book is his dish on the players: He meets Jack Nicholson at the William Morris Agency, “wandering through the halls, looking for anyone who’d pay attention to him”; hangs out with Warren Beatty, ever on the make; mispronounces Barbra Streisand’s name (“her glare at me as she walked out would have fried a fish”); learns a remedy for prostatitis from Katharine Hepburn (“My father was an expert urological surgeon, and I know what I’m doing”); and much more in one of the better show-biz memoirs to appear in recent years.

Highly instructive for would-be tycoons, with plenty of entertaining interludes.

Pub Date: May 20, 2025

ISBN: 9780593317877

Page Count: 352

Publisher: Simon & Schuster

Review Posted Online: May 12, 2025

Kirkus Reviews Issue: June 15, 2025

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