A damning, highly readable account of a once-great company brought to its knees by bad leadership.
Corporate malfeasance brings mayhem to the friendly skies in Bloombergcorrespondent Robison’s revealing exposé.
“Commercial aircraft are considered the world’s premier expression of manufacturing excellence,” writes the author, each plane involving the work of thousands of people. They are also made by massive and now near-monopolistic corporations whose fundamental duty, the ethos has it, is to maximize return to shareholders. There’s built-in conflict in a culture of builders committed to safety as against a culture of bean counters committed to shaving every conceivable cost and getting rid of anyone who questions them. So it was with the Boeing 737 MAX, a passenger plane built on the framework of the lithe 737. The newly released aircraft immediately caused the deaths of 346 people, and the investigation of the two crashes involved revealed both that “software had overridden humans” and that the Federal Aviation Administration had essentially turned over its watchdog functions to Boeing itself. Meanwhile, owing to a merger with former rival McDonnell Douglas and its much different corporate culture, Boeing’s executive ranks were filled with “skilled infighters” who displaced former executives less skilled in “the dark arts of corporate one-upmanship.” The new company was headed by a CEO who’d come from General Electric and “frequently lectured people about how Boeing needed to be a ‘team,’ not a ‘family.’ ” The cancellation of orders of the 737 MAX after the accidents cost Boeing billions of dollars in lost sales. Even so, writes Robison in his rigorous investigative report, the aircraft “will likely become common in airline fleets over the next several years”—American airline fleets, that is. As the author notes, Boeing was fined $2.5 billion for criminal fraud after company pilots lied to the FAA about that software, and the company has recently suffered more from competition from international companies believed to offer safer aircraft.
A damning, highly readable account of a once-great company brought to its knees by bad leadership.Pub Date: Nov. 16, 2021
ISBN: 978-0-385-54649-2
Page Count: 336
Publisher: Doubleday
Review Posted Online: Sept. 27, 2021
Kirkus Reviews Issue: Oct. 15, 2021
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.
A helpful guide to working effectively with people from other cultures.
“The sad truth is that the vast majority of managers who conduct business internationally have little understanding about how culture is impacting their work,” writes Meyer, a professor at INSEAD, an international business school. Yet they face a wider array of work styles than ever before in dealing with clients, suppliers and colleagues from around the world. When is it best to speak or stay quiet? What is the role of the leader in the room? When working with foreign business people, failing to take cultural differences into account can lead to frustration, misunderstanding or worse. Based on research and her experiences teaching cross-cultural behaviors to executive students, the author examines a handful of key areas. Among others, they include communicating (Anglo-Saxons are explicit; Asians communicate implicitly, requiring listeners to read between the lines), developing a sense of trust (Brazilians do it over long lunches), and decision-making (Germans rely on consensus, Americans on one decider). In each area, the author provides a “culture map scale” that positions behaviors in more than 20 countries along a continuum, allowing readers to anticipate the preferences of individuals from a particular country: Do they like direct or indirect negative feedback? Are they rigid or flexible regarding deadlines? Do they favor verbal or written commitments? And so on. Meyer discusses managers who have faced perplexing situations, such as knowledgeable team members who fail to speak up in meetings or Indians who offer a puzzling half-shake, half-nod of the head. Cultural differences—not personality quirks—are the motivating factors behind many behavioral styles. Depending on our cultures, we understand the world in a particular way, find certain arguments persuasive or lacking merit, and consider some ways of making decisions or measuring time natural and others quite strange.
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.Pub Date: May 27, 2014
ISBN: 978-1-61039-250-1
Page Count: 288
Publisher: PublicAffairs
Review Posted Online: April 15, 2014
Kirkus Reviews Issue: May 1, 2014
Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.
“Quality of life means more than just consumption”: Two MIT economists urge that a smarter, more politically aware economics be brought to bear on social issues.
It’s no secret, write Banerjee and Duflo (co-authors: Poor Economics: A Radical Rethinking of the Way To Fight Global Poverty, 2011), that “we seem to have fallen on hard times.” Immigration, trade, inequality, and taxation problems present themselves daily, and they seem to be intractable. Economics can be put to use in figuring out these big-issue questions. Data can be adduced, for example, to answer the question of whether immigration tends to suppress wages. The answer: “There is no evidence low-skilled migration to rich countries drives wage and employment down for the natives.” In fact, it opens up opportunities for those natives by freeing them to look for better work. The problem becomes thornier when it comes to the matter of free trade; as the authors observe, “left-behind people live in left-behind places,” which explains why regional poverty descended on Appalachia when so many manufacturing jobs left for China in the age of globalism, leaving behind not just left-behind people but also people ripe for exploitation by nationalist politicians. The authors add, interestingly, that the same thing occurred in parts of Germany, Spain, and Norway that fell victim to the “China shock.” In what they call a “slightly technical aside,” they build a case for addressing trade issues not with trade wars but with consumption taxes: “It makes no sense to ask agricultural workers to lose their jobs just so steelworkers can keep theirs, which is what tariffs accomplish.” Policymakers might want to consider such counsel, especially when it is coupled with the observation that free trade benefits workers in poor countries but punishes workers in rich ones.
Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.Pub Date: Nov. 12, 2019
ISBN: 978-1-61039-950-0
Page Count: 432
Publisher: PublicAffairs
Review Posted Online: Aug. 28, 2019
Kirkus Reviews Issue: Sept. 15, 2019
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