A damning, highly readable account of a once-great company brought to its knees by bad leadership.
Corporate malfeasance brings mayhem to the friendly skies in Bloombergcorrespondent Robison’s revealing exposé.
“Commercial aircraft are considered the world’s premier expression of manufacturing excellence,” writes the author, each plane involving the work of thousands of people. They are also made by massive and now near-monopolistic corporations whose fundamental duty, the ethos has it, is to maximize return to shareholders. There’s built-in conflict in a culture of builders committed to safety as against a culture of bean counters committed to shaving every conceivable cost and getting rid of anyone who questions them. So it was with the Boeing 737 MAX, a passenger plane built on the framework of the lithe 737. The newly released aircraft immediately caused the deaths of 346 people, and the investigation of the two crashes involved revealed both that “software had overridden humans” and that the Federal Aviation Administration had essentially turned over its watchdog functions to Boeing itself. Meanwhile, owing to a merger with former rival McDonnell Douglas and its much different corporate culture, Boeing’s executive ranks were filled with “skilled infighters” who displaced former executives less skilled in “the dark arts of corporate one-upmanship.” The new company was headed by a CEO who’d come from General Electric and “frequently lectured people about how Boeing needed to be a ‘team,’ not a ‘family.’ ” The cancellation of orders of the 737 MAX after the accidents cost Boeing billions of dollars in lost sales. Even so, writes Robison in his rigorous investigative report, the aircraft “will likely become common in airline fleets over the next several years”—American airline fleets, that is. As the author notes, Boeing was fined $2.5 billion for criminal fraud after company pilots lied to the FAA about that software, and the company has recently suffered more from competition from international companies believed to offer safer aircraft.
A damning, highly readable account of a once-great company brought to its knees by bad leadership.Pub Date: Nov. 16, 2021
ISBN: 978-0-385-54649-2
Page Count: 336
Publisher: Doubleday
Review Posted Online: Sept. 27, 2021
Kirkus Reviews Issue: Oct. 15, 2021
Highly instructive for would-be tycoons, with plenty of entertaining interludes.
Well-crafted memoir by the noted media mogul.
Diller’s home life as a youngster was anything but happy; as he writes early on, “The household I grew up in was perfectly dysfunctional.” His mother lived in her own world, his father was knee-deep in business deals, his brother was a heroin addict, and he tried to play by all the rules in order to allay “my fear of the consequences from my incipient homosexuality.” Somehow he fell into the orbit of show business figures like Lew Wasserman (“I was once arrested for joy-riding in Mrs. Wasserman’s Bentley”) and decided that Hollywood offered the right kind of escape. Starting in the proverbial mailroom, he worked his way up to be a junior talent agent, then scrambled up the ladder to become a high-up executive at ABC, head of Paramount and Fox, and an internet pioneer who invested in Match.com and took over a revitalized Ticketmaster. None of that ascent was easy, and Diller documents several key failures along the way, including boardroom betrayals (“What a monumental dope I’d been. They’d taken over the company—in a merger I’d created—with venality and duplicity”) and strategic missteps. It’s no news that the corporate world is rife with misbehavior, but the better part of Diller’s book is his dish on the players: He meets Jack Nicholson at the William Morris Agency, “wandering through the halls, looking for anyone who’d pay attention to him”; hangs out with Warren Beatty, ever on the make; mispronounces Barbra Streisand’s name (“her glare at me as she walked out would have fried a fish”); learns a remedy for prostatitis from Katharine Hepburn (“My father was an expert urological surgeon, and I know what I’m doing”); and much more in one of the better show-biz memoirs to appear in recent years.
Highly instructive for would-be tycoons, with plenty of entertaining interludes.Pub Date: May 20, 2025
ISBN: 9780593317877
Page Count: 352
Publisher: Simon & Schuster
Review Posted Online: May 12, 2025
Kirkus Reviews Issue: June 15, 2025
SEEN & HEARD
SEEN & HEARD
SEEN & HEARD
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.
A helpful guide to working effectively with people from other cultures.
“The sad truth is that the vast majority of managers who conduct business internationally have little understanding about how culture is impacting their work,” writes Meyer, a professor at INSEAD, an international business school. Yet they face a wider array of work styles than ever before in dealing with clients, suppliers and colleagues from around the world. When is it best to speak or stay quiet? What is the role of the leader in the room? When working with foreign business people, failing to take cultural differences into account can lead to frustration, misunderstanding or worse. Based on research and her experiences teaching cross-cultural behaviors to executive students, the author examines a handful of key areas. Among others, they include communicating (Anglo-Saxons are explicit; Asians communicate implicitly, requiring listeners to read between the lines), developing a sense of trust (Brazilians do it over long lunches), and decision-making (Germans rely on consensus, Americans on one decider). In each area, the author provides a “culture map scale” that positions behaviors in more than 20 countries along a continuum, allowing readers to anticipate the preferences of individuals from a particular country: Do they like direct or indirect negative feedback? Are they rigid or flexible regarding deadlines? Do they favor verbal or written commitments? And so on. Meyer discusses managers who have faced perplexing situations, such as knowledgeable team members who fail to speak up in meetings or Indians who offer a puzzling half-shake, half-nod of the head. Cultural differences—not personality quirks—are the motivating factors behind many behavioral styles. Depending on our cultures, we understand the world in a particular way, find certain arguments persuasive or lacking merit, and consider some ways of making decisions or measuring time natural and others quite strange.
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.Pub Date: May 27, 2014
ISBN: 978-1-61039-250-1
Page Count: 288
Publisher: PublicAffairs
Review Posted Online: April 15, 2014
Kirkus Reviews Issue: May 1, 2014
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