Valuable and actionable counsel for forward-thinking business leaders.
A leadership consultant explains how certain conversations can transform a business.
Hawkes uses an unusual but apropos word to define the constant change that most business leaders face: “the Swirl.” The term acts as an anchor in an absorbing business book that brilliantly addresses how to cope with the turbulence of change, culminating in “seven crucial conversations” that lead to organizational transformation. Before enumerating and explaining these, the author logically lays the groundwork by first “Framing the Conversation” in Part 1 and then exploring “The Evolution of an Enterprise” in Part 2. Hawkes urges readers not to jump ahead to the conversations themselves in Part 3; this is good advice, because the initial sections provide a solid foundation for understanding later ideas. The first offers an excellent overview of the business organization, with an emphasis on the underappreciated notion that “teams and organizations are complex, adaptive, social systems.” Hawkes aptly demonstrates how a drive toward “alignment” can help keep Swirl to a minimum in such systems. He neatly notes how every business has three basic elements, depicted in a triangle: “Develop, Sell, and Deliver.” Hawkes also postulates that business growth occurs in “three domains” related to transformational change: “Leadership and Culture,” “Capabilities and Roles,” and “Strategies and Customer Experience.” The book’s second part concentrates on how an enterprise evolves, covering four stages of this evolution in considerable detail. The most engaging aspect is his assertion that these stages revolve around both individual and collective actions within an organization, from “Independent Contributors” in Stage 1 to “Leaders Leading Leaders” in Stage 4. The author clearly describes each of these stages and supplements them with examples.
Parts 1 and 2 are so detailed and relevant to modern organizational leadership that they could easily stand on their own, but Part 3 is the heart of the book. Hawkes introduces it by noting that “Organizations evolve at the speed of conversation.” He then devotes a chapter to each of the “Seven Crucial Conversations,” involving such concepts as “Activating Purpose,” “Shifting Mindset,” and “Aligning Strategies.” He elegantly describes each of these in broad terms to avoid overwhelming readers, but he also provides enough detail to give his insights some impact. For example, for “Activating Purpose,” he provides readers with a series of questions, including “Does this team have a leader willing and able to activate a shared team purpose? How will decisions be made in this team? What is the shared purpose of the team? Are the needs of the customers and stakeholders whom we serve clear?” Useful sidebars highlight specific examples and key terms. Hawkes deftly concludes the book by restating what he promised in the introduction: “an operating system” for business transformation, which he sees as “both a human journey and a shared journey.” The author succeeds at this goal, skillfully exposing the complexities of organizations without minimizing uncomfortable realities. Overall, the book provides a fresh perspective on how to provide effective leadership even in challenging circumstances.
Valuable and actionable counsel for forward-thinking business leaders.Pub Date: April 19, 2022
ISBN: 978-1-119-86879-8
Page Count: 272
Publisher: Wiley
Review Posted Online: April 15, 2022
Kirkus Reviews Issue: June 15, 2022
Review Program: Kirkus Indie
A declaration worth hearing out in a time of growing inequality—and indignity.
Noted number cruncher Sperling delivers an economist’s rejoinder to life, liberty, and the pursuit of happiness.
Former director of the National Economic Council in the administrations of Presidents Bill Clinton and Barack Obama, the author has long taken a view of the dismal science that takes economic justice fully into account. Alongside all the metrics and estimates and reckonings of GDP, inflation, and the supply curve, he holds the great goal of economic policy to be the advancement of human dignity, a concept intangible enough to chase the econometricians away. Growth, the sacred mantra of most economic policy, “should never be considered an appropriate ultimate end goal” for it, he counsels. Though 4% is the magic number for annual growth to be considered healthy, it is healthy only if everyone is getting the benefits and not just the ultrawealthy who are making away with the spoils today. Defining dignity, admits Sperling, can be a kind of “I know it when I see it” problem, but it does not exist where people are a paycheck away from homelessness; the fact, however, that people widely share a view of indignity suggests the “intuitive universality” of its opposite. That said, the author identifies three qualifications, one of them the “ability to meaningfully participate in the economy with respect, not domination and humiliation.” Though these latter terms are also essentially unquantifiable, Sperling holds that this respect—lack of abuse, in another phrasing—can be obtained through a tight labor market and monetary and fiscal policy that pushes for full employment. In other words, where management needs to come looking for workers, workers are likely to be better treated than when the opposite holds. In still other words, writes the author, dignity is in part a function of “ ‘take this job and shove it’ power,” which is a power worth fighting for.
A declaration worth hearing out in a time of growing inequality—and indignity.Pub Date: May 5, 2020
ISBN: 978-1-9848-7987-5
Page Count: 384
Publisher: Penguin Press
Review Posted Online: Feb. 25, 2020
Kirkus Reviews Issue: March 15, 2020
A satisfyingly heartfelt tribute to a thoroughly remarkable man.
Investigative reporter Franklin recounts the life of the free-spirited millionaire entrepreneur who used his fabulous wealth in the fight to save nature.
One constant in the epic life of North Face founder Doug Tompkins (1943-2015) was his enduring love of the outdoors. The son of a successful antiques dealer, he grew up in the countryside of Millbrook, New York (Timothy Leary was a neighbor), where he cultivated his love of the natural world. His contrarian ways eventually led to his expulsion from high school just weeks before graduation. Tompkins headed West, where he baled hay in Montana, raced Olympic skiers in the Rockies, and took up rock climbing in California. He also “hitchhiked by airplane throughout South America.” Tompkins ended up in San Francisco, where, by the mid-1960s, the skiing and climbing supplies business he started with the help of Patagonia founder Yvon Chouinard suddenly began to boom. He was a charismatic businessman, and every one of his ventures after that—from his wife’s Plain Jane dress company to his own Esprit clothing brand—was successful. But his Midas touch never changed his passion for travel and adventure—e.g., flying his Cessna, sometimes with his family, but often, to the detriment of his marriage, solo. In the early 1990s, Tompkins bought property in southern Chile and fell in love with its pristine beauty. His outrage over the resource extraction–based nature of the Chilean government’s policies fueled his desire to protect the land. In the years that followed, he became an outspoken, sometimes reviled conservationist dedicated to using his fortune to transform thousands of acres of Patagonia into national parks. The great strengths of this timely, well-researched book lie not just in the author’s detailed characterization of Tompkins’ complex personality, but also in the celebration of his singularly dynamic crusade to save the environment.
A satisfyingly heartfelt tribute to a thoroughly remarkable man.Pub Date: Aug. 10, 2021
ISBN: 978-0-06-296412-0
Page Count: 336
Publisher: HarperOne
Review Posted Online: June 15, 2021
Kirkus Reviews Issue: July 1, 2021
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