An entertaining and insightful guide for strangers doing business in strange lands.
Molinsky and Hahn help international managers navigate unfamiliar languages, awkward conversations, embarrassing gaffes, and other obstacles in this savvy business guide.
The authors (Molinsky is a management professor at Brandeis, Hahn an intercultural communications expert) note that, with most big companies having sales, partners, and employees in foreign countries, a nuanced understanding of other cultures is a must for harmonious working relationships. They explore common errors of cross-cultural expectations and the “6 P’s” of relationship building, which include gauging Power imbalances (no American-style schmoozing with the boss in hierarchical Japan) and identifying Places where relationships grow (skipping tea with officemates will mark you as a standoffish jerk in Belfast). Molinsky and Hahn spotlight many stories of cultural misunderstandings culled from interviews. These include the American who thought his Japanese boss’s effusive praise of his idea was sincere when it was actually just the polite Japanese way of saying it was awful, and the plain-spoken Polish IT team that didn’t register their Indian colleagues’ indirect hints that they couldn’t meet a deadline. The authors approach workplace social psychology in a largely anecdotal way, but they also provide systematic, practical tips on the fundamental relational art of conversation, from initiating small talk (comment on the food if nothing else comes to mind) to gracefully exiting a dull chat (“I have to go in a few minutes, but before I go, I’d love to hear. . .”). They convey all this in prose that’s vivid and punchy, as in one vignette of a thunderous civilizational clash between a nonplussed French executive and the Yankee HR manager who made employees toss a ball of yarn around in a teambuilding exercise (“‘How could you demean and humiliate me and everyone in there?’ Philippe screamed. ‘You made us look like children…Your idea was ludicrous—and so typically American’”). Readers will find this a useful primer on dealing with people abroad and at home.
An entertaining and insightful guide for strangers doing business in strange lands.Pub Date: Feb. 8, 2024
ISBN: 978-1265212339
Page Count: 256
Publisher: McGraw-Hill
Review Posted Online: Feb. 14, 2024
Kirkus Reviews Issue: April 1, 2024
Review Program: Kirkus Indie
A clearly delineated guide to finally eradicate poverty in America.
A thoughtful program for eradicating poverty from the Pulitzer Prize–winning author of Evicted.
“America’s poverty is not for lack of resources,” writes Desmond. “We lack something else.” That something else is compassion, in part, but it’s also the lack of a social system that insists that everyone pull their weight—and that includes the corporations and wealthy individuals who, the IRS estimates, get away without paying upward of $1 trillion per year. Desmond, who grew up in modest circumstances and suffered poverty in young adulthood, points to the deleterious effects of being poor—among countless others, the precarity of health care and housing (with no meaningful controls on rent), lack of transportation, the constant threat of losing one’s job due to illness, and the need to care for dependent children. It does not help, Desmond adds, that so few working people are represented by unions or that Black Americans, even those who have followed the “three rules” (graduate from high school, get a full-time job, wait until marriage to have children), are far likelier to be poor than their White compatriots. Furthermore, so many full-time jobs are being recast as contracted, fire-at-will gigs, “not a break from the norm as much as an extension of it, a continuation of corporations finding new ways to limit their obligations to workers.” By Desmond’s reckoning, besides amending these conditions, it would not take a miracle to eliminate poverty: about $177 billion, which would help end hunger and homelessness and “make immense headway in driving down the many agonizing correlates of poverty, like violence, sickness, and despair.” These are matters requiring systemic reform, which will in turn require Americans to elect officials who will enact that reform. And all of us, the author urges, must become “poverty abolitionists…refusing to live as unwitting enemies of the poor.” Fortune 500 CEOs won’t like Desmond’s message for rewriting the social contract—which is precisely the point.
A clearly delineated guide to finally eradicate poverty in America.Pub Date: March 21, 2023
ISBN: 9780593239919
Page Count: 288
Publisher: Crown
Review Posted Online: Nov. 30, 2022
Kirkus Reviews Issue: Jan. 1, 2023
BOOK REVIEW
PERSPECTIVES
PERSPECTIVES
SEEN & HEARD
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.
A helpful guide to working effectively with people from other cultures.
“The sad truth is that the vast majority of managers who conduct business internationally have little understanding about how culture is impacting their work,” writes Meyer, a professor at INSEAD, an international business school. Yet they face a wider array of work styles than ever before in dealing with clients, suppliers and colleagues from around the world. When is it best to speak or stay quiet? What is the role of the leader in the room? When working with foreign business people, failing to take cultural differences into account can lead to frustration, misunderstanding or worse. Based on research and her experiences teaching cross-cultural behaviors to executive students, the author examines a handful of key areas. Among others, they include communicating (Anglo-Saxons are explicit; Asians communicate implicitly, requiring listeners to read between the lines), developing a sense of trust (Brazilians do it over long lunches), and decision-making (Germans rely on consensus, Americans on one decider). In each area, the author provides a “culture map scale” that positions behaviors in more than 20 countries along a continuum, allowing readers to anticipate the preferences of individuals from a particular country: Do they like direct or indirect negative feedback? Are they rigid or flexible regarding deadlines? Do they favor verbal or written commitments? And so on. Meyer discusses managers who have faced perplexing situations, such as knowledgeable team members who fail to speak up in meetings or Indians who offer a puzzling half-shake, half-nod of the head. Cultural differences—not personality quirks—are the motivating factors behind many behavioral styles. Depending on our cultures, we understand the world in a particular way, find certain arguments persuasive or lacking merit, and consider some ways of making decisions or measuring time natural and others quite strange.
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.Pub Date: May 27, 2014
ISBN: 978-1-61039-250-1
Page Count: 288
Publisher: PublicAffairs
Review Posted Online: April 15, 2014
Kirkus Reviews Issue: May 1, 2014
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