A focused, practical toolkit for managers seeking deeper employee engagement.
A how-to for managers looking to build stronger relationships with their team members.
In this guide, Smith provides managers with a practical framework for engaging with employees, coaching them, and developing their skills for a more productive and positive work environment. The engage, coach, develop (ECD) framework’s foundation is a human interaction model that provides guidelines for effective interactions, specifies the context in which these interactions occur, and outlines the desired behaviors and outcomes. Coaching consists of open and honest dialogue about what employees are doing well and which areas need more attention. Engagement involves consistent, meaningful interactions that build trust and support. Developing employees means making an intentional investment in their growth so they can thrive professionally. Smith discusses “mindset regeneration,” or the process of replacing strength-based thinking with effort-based encouragement and swapping self-criticism for self-compassion. He also recommends regular, casual conversations and expressing curiosity about employees’ personal and professional lives. The author suggests tactics to stave off negative reactions and wariness among employees; to promote ongoing learning, Smith recommends managers create a written personal development plan for employees that analyzes business needs and required skills and provides a skills gap assessment, methods for filling the gap, milestone markers, a timeline, and progress check-ins. Essentially, Smith stresses engagement as a manager’s top priority. The author includes many actionable strategies (and examples demonstrating how to implement them) in the book; for example, he provides sample scripts for engaging with employees, including lines such as, “I know you speak Spanish, so I’m wondering if you’ve visited any Spanish-speaking countries.” His recommendations consider employees’ personality differences—he touts asynchronous communication, like email, for connecting with introverted workers. While the book’s concise format makes for a quick read, readers may have benefitted from end-of-chapter, bulleted takeaways. A “further reading” reference list (rather than in-text book recommendations) would have also improved the narrative’s flow.
A focused, practical toolkit for managers seeking deeper employee engagement.Pub Date: Oct. 4, 2023
ISBN: 9781663251190
Page Count: 94
Publisher: iUniverse
Review Posted Online: May 19, 2025
Review Program: Kirkus Indie
BOOK REVIEW
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
IN THE NEWS
IN THE NEWS
A passionate and accessible guide to humanizing the workplace.
Helbig and Norman present a game plan for making leadership more responsively human.
In this expanded update to The Psychological Safety Playbook: Lead More Powerfully by Being More Human (2023), the authors provide “practical strategies for responding to resistance, sparking change, embodying the change we want to see, and moving forward deliberately,” specifically in a business setting. They suggest ways to encourage what they call “changemakers” through the use of five key “plays” from their playbook: Communicate Courageously, Master the Art of Listening, Manage Your Reactions (“shift from automatic reaction to conscious response to stay better connected to yourself and others”), Embrace Risk and Failure, and Design Inclusive Rituals. The goal is to ensure that organizational cultures promote psychological safety, guided by leaders who “walk the talk” by emphasizing their own humanity at every turn. (“We must be the first to share our own failures with our teams, which will start to make it possible for others to do the same.”) This call for example-setting is sounded throughout the book as Helbig and Norman urge their target audience (leaders and would-be leaders) to go beyond mere instruction and instead embody the qualities they want to see in their subordinates, such as continuous learning, active curiosity, and self-reflection. Each chapter includes a detailed “Recommended Reading” section and text with extensive numbered and bulleted points formatted to make the core concepts more immediately digestible. The authors effectively employ clear and empathetic prose to assure readers that psychological safety is slow to build and quick to break, observing that such safety requires steady attention and delivers outsize payoffs as a result. They refreshingly ground a great deal of the material in psychology and neuroscience, pointing out, for instance, that research has demonstrated that the parasympathetic nervous system responds to honest appreciation, which improves creative thinking. Some wistful readers might consider some of the authors’ suggestions beyond the reach of their own organizations, as when group facilitators are advised to “gently intervene when someone dominates the conversation,” but hope springs eternal.
A passionate and accessible guide to humanizing the workplace.Pub Date: May 19, 2026
ISBN: 9798993550503
Page Count: 170
Publisher: Crazy Idea Press
Review Posted Online: April 23, 2026
Review Program: Kirkus Indie
BOOK REVIEW
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