A valuable management playbook that reinforces sound practices.

TRUST RULES

HOW THE WORLD'S BEST MANAGERS CREATE GREAT PLACES TO WORK

A set of research-based rules for building trust in the workplace.

In this debut work, Lee, a senior leader at the Great Place to Work Institute business consultancy, shares his observations about how managers can use trust to create better work environments. This notion is nothing new, but Lee notes that his study of “feedback” from almost 2 million employees in 80 countries has given him a deeper perspective. He found similarities in the ways that employees trusted their bosses, distilled that data, and identified 16 “trust rules” that he says all great managers follow. Lee summarizes these in short, breezy chapters, providing an overview of each rule along with a few relevant examples and suggestions. Individually, the rules, such as “Be Approachable and Easy to Talk To,” “Make Your Expectations Clear,” and “Treat Everyone Fairly,” seem obvious, but taken together, they form a comprehensive checklist, and the author’s practical suggestions are particularly useful. For example, for the rule “Live with Integrity,” Lee enumerates five specific points, including “Be what you want your employees to be” and “Keep a positive and respectful attitude when challenging the status quo.” One chapter asks the important question, “So how can a high-trust manager reconcile the need to achieve results (the reason the organization exists in the first place) with the desire to help employees achieve a reasonable work-life balance?” The author then ably provides the answer by discussing four specific strategies that demonstrate an enlightened, humanistic approach to management. The style in which Lee delivers this material only heightens its usefulness, as he explains each rule in clear, illustrative text. Each rule is reinforced by “Key Points” at the end of each chapter, and each chapter builds upon the previous ones, so that the sum becomes greater than the discrete parts. In closing, Lee offers an engaging 10-step plan for implementing the changes necessary to put these rules into action.

A valuable management playbook that reinforces sound practices.

Pub Date: April 6, 2017

ISBN: 978-0-9957378-9-1

Page Count: 184

Publisher: The Trust Lab

Review Posted Online: June 13, 2017

Did you like this book?

No Comments Yet

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...

THINKING, FAST AND SLOW

A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.

The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.

Pub Date: Nov. 1, 2011

ISBN: 978-0-374-27563-1

Page Count: 512

Publisher: Farrar, Straus and Giroux

Review Posted Online: Sept. 4, 2011

Kirkus Reviews Issue: Sept. 15, 2011

Did you like this book?

Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.

GOOD ECONOMICS FOR HARD TIMES

“Quality of life means more than just consumption”: Two MIT economists urge that a smarter, more politically aware economics be brought to bear on social issues.

It’s no secret, write Banerjee and Duflo (co-authors: Poor Economics: A Radical Rethinking of the Way To Fight Global Poverty, 2011), that “we seem to have fallen on hard times.” Immigration, trade, inequality, and taxation problems present themselves daily, and they seem to be intractable. Economics can be put to use in figuring out these big-issue questions. Data can be adduced, for example, to answer the question of whether immigration tends to suppress wages. The answer: “There is no evidence low-skilled migration to rich countries drives wage and employment down for the natives.” In fact, it opens up opportunities for those natives by freeing them to look for better work. The problem becomes thornier when it comes to the matter of free trade; as the authors observe, “left-behind people live in left-behind places,” which explains why regional poverty descended on Appalachia when so many manufacturing jobs left for China in the age of globalism, leaving behind not just left-behind people but also people ripe for exploitation by nationalist politicians. The authors add, interestingly, that the same thing occurred in parts of Germany, Spain, and Norway that fell victim to the “China shock.” In what they call a “slightly technical aside,” they build a case for addressing trade issues not with trade wars but with consumption taxes: “It makes no sense to ask agricultural workers to lose their jobs just so steelworkers can keep theirs, which is what tariffs accomplish.” Policymakers might want to consider such counsel, especially when it is coupled with the observation that free trade benefits workers in poor countries but punishes workers in rich ones.

Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.

Pub Date: Nov. 12, 2019

ISBN: 978-1-61039-950-0

Page Count: 432

Publisher: PublicAffairs

Review Posted Online: Aug. 29, 2019

Kirkus Reviews Issue: Sept. 15, 2019

Did you like this book?

more