A book of lively and relatable marketing advice.
A plan to transform newsletter emails from annoying to alluring.
For his nonfiction debut, lawyer and entrepreneur Klinck sets himself a seemingly impossible task: to change marketing and business-related mass emails from an unpleasant part of a person’s workday to something that will actually generate results—and maybe even prompt a smile. The author, an entrepreneur and Harvard Law School graduate, wants to remodel his readers’ email marketing habits in order to teach them “how to find and cultivate raving fans, the kind of fans who will buy anything you have to sell.” The key understanding, according to Klinck, is that email marketing is just like any other kind of marketing, which explains the author’s decision to spend time on explaining the basics of that field before applying those basics to a new medium. One problem with the conventional wisdom surrounding email marketing, the author claims, is that the people offering it don’t understand the difference between marketing and selling. He describes marketing as “offering the right product to the right person at the right time, with the right message.” Selling isn’t about the customer’s needs, he asserts, whereas marketing is “relentlessly interested in the needs of the buyer.” After clarifying this key difference, Klinck dispenses practical tips; for instance, although he grants that an email marketer’s goal is to generate responses, he advises that one shouldn’t track reply statistics, so as to avoid becoming obsessed with such numbers. In short chapters, enlivened by occasional black-and-white personal photos to make specific points, he presents many insights into the new world of marketing.
The author’s main point is that email marketing practices can only be effectively improved by infusing routine business emails with genuine personality, even if it means expressing opinions that part of your audience may not share. Klinck presents positive feedback for his approach that he’s received from others, but the best possible illustrations of his main point are the readability and approachability of this book. The author is a funny, vigorous writer, always ready with a cultural reference (with the movie The Princess Bride an apparent favorite), a joke, or a self-deprecating aside drawn from his own past. His core message is one of clear communication, and several of his sharpest points involve finding a personal voice for all kinds of marketing emails. “If you talk like Hemingway, write like Hemingway,” he writes. “If you talk like James Joyce…there’s something wrong with you. Knock it off.” (“Don’t write like the Queen of England,” he adds. “Unless you are the Queen of England.”) His advice on this score is often invaluable, as when he invites readers to record some of their own conversation, transcribe it, and look at “the cadence of how you actually talk when you’re talking to a friend. Try to adopt that in your writing.” Readers involved in any kind of marketing will also appreciate Klinck’s breezy optimism and insistence on viewing email recipients as real human beings: “They’re your friends, the people you serve.”
A book of lively and relatable marketing advice.Pub Date: April 19, 2022
ISBN: 978-1-5445-2737-6
Page Count: 266
Publisher: Lioncrest Publishing
Review Posted Online: June 15, 2022
Kirkus Reviews Issue: Aug. 15, 2022
Review Program: Kirkus Indie
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
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IN THE NEWS
A passionate and accessible guide to humanizing the workplace.
Helbig and Norman present a game plan for making leadership more responsively human.
In this expanded update to The Psychological Safety Playbook: Lead More Powerfully by Being More Human (2023), the authors provide “practical strategies for responding to resistance, sparking change, embodying the change we want to see, and moving forward deliberately,” specifically in a business setting. They suggest ways to encourage what they call “changemakers” through the use of five key “plays” from their playbook: Communicate Courageously, Master the Art of Listening, Manage Your Reactions (“shift from automatic reaction to conscious response to stay better connected to yourself and others”), Embrace Risk and Failure, and Design Inclusive Rituals. The goal is to ensure that organizational cultures promote psychological safety, guided by leaders who “walk the talk” by emphasizing their own humanity at every turn. (“We must be the first to share our own failures with our teams, which will start to make it possible for others to do the same.”) This call for example-setting is sounded throughout the book as Helbig and Norman urge their target audience (leaders and would-be leaders) to go beyond mere instruction and instead embody the qualities they want to see in their subordinates, such as continuous learning, active curiosity, and self-reflection. Each chapter includes a detailed “Recommended Reading” section and text with extensive numbered and bulleted points formatted to make the core concepts more immediately digestible. The authors effectively employ clear and empathetic prose to assure readers that psychological safety is slow to build and quick to break, observing that such safety requires steady attention and delivers outsize payoffs as a result. They refreshingly ground a great deal of the material in psychology and neuroscience, pointing out, for instance, that research has demonstrated that the parasympathetic nervous system responds to honest appreciation, which improves creative thinking. Some wistful readers might consider some of the authors’ suggestions beyond the reach of their own organizations, as when group facilitators are advised to “gently intervene when someone dominates the conversation,” but hope springs eternal.
A passionate and accessible guide to humanizing the workplace.Pub Date: May 19, 2026
ISBN: 9798993550503
Page Count: 170
Publisher: Crazy Idea Press
Review Posted Online: April 23, 2026
Review Program: Kirkus Indie
BOOK REVIEW
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