A blueprint for fostering a workplace environment that’s conducive to both success and moral development.
Debut author Turner has spent the last 30 years as the vice president of corporate talent at Chick-fil-A but prefers to describe herself as an “Opportunity Facilitator.” The underlying theme of her work is the creation and maintenance of what she calls a “compelling culture”—one that not only achieves profitability, but also keeps customers and employees fundamentally satisfied. She articulates what she considers “timeless principles”: ideas proven true by the arduous tests of history. These principles seem not only to be about efficient management, but also moral clarity; the four guiding ideas are excellence, integrity, generosity, and loyalty. In addition to a well-crafted business plan, she says, a company’s future success depends upon a well-defined sense of purpose and a list of core values. All of this is necessary, she asserts, to manage the single most important challenge any company faces: the recruitment and retention of talent. Turner goes even further, however, arguing that a company must sustain their employees by helping them find and maximize opportunities to advance. Her lessons draw heavily upon her own experiences at Chick-fil-A and are greatly indebted, as she often acknowledges, to the vision of the company’s founder, S. Truett Cathy. (The book’s foreword is written by Cathy’s son, Dan.) Turner provides specific, actionable advice on hiring and mentoring new personnel, starting with the initial review of applications. Her assertion that moral integrity and success are causally linked will be refreshing to readers who might be interested in a business iteration that doesn’t devolve into materialistic nihilism. Her invocation of biblical principles may not resonate with staunchly secular readers, but her overall position isn’t specifically sectarian. She offers her counsel in a breezy, anecdotal style that avoids business jargon or didactic proselytizing. Overall, this is a clearly written, sensible response to human resource issues that every company inevitably faces.
An excellent resource for anyone tasked with the professional management of others.