A well-written guide that can be useful in both business and personal life.
The way to change someone’s mind—about anything—is not to be more persuasive; instead, find out what is preventing change.
Time and again, Berger (Marketing/Wharton, Univ. of Pennsylvania; Invisible Influence: The Hidden Forces That Shape Behavior, 2016, etc.) has discovered in his research that “pushing harder” does not sell a car, change someone’s vote, or get a child to eat spinach. It is not more information, facts, or reasons that are needed. You change minds, he writes, by “removing roadblocks and lowering the barriers that keep people from taking action.” Indeed, “the more we hear about what is preventing someone from changing, the easier it is to help.” In each chapter, the author focuses on the key forces that encourage inertia: the tendency to push back when someone is trying to convince you, attachment to the status quo, reluctance to make big changes, uncertainty, and the need for more corroboration. Berger draws on research and case studies and offers intriguing anecdotes. He shows how a Florida anti-smoking effort built trust with teenagers, asking them what they wanted and encouraging their own decision-making rather than telling them what to do; and how a rabbi befriended a harassing Ku Klux Klan member and convinced him to abandon his extremist views. The author describes how people shed their “status quo bias” when they realize the cost of doing nothing and why identifying and exploiting a “movable middle” can win over swing voters. Uncertainty can be overcome by making new things easier to try by offering free samples. A reluctant boss’s mind can be changed by enabling her to personally experience a novel approach to customer service. Detailed case studies include the story of how Americans abandoned their considerable reluctance to eat less desirable cuts of meat during World War II (with better cuts going to the military) when given recipes for using liver in meatloaf.
A well-written guide that can be useful in both business and personal life.Pub Date: March 3, 2020
ISBN: 978-1-9821-0860-1
Page Count: 288
Publisher: Simon & Schuster
Review Posted Online: Dec. 21, 2019
Kirkus Reviews Issue: Jan. 15, 2020
A readable, persuasive argument that our ways of doing business will have to change if we are to prosper—or even survive.
A well-constructed critique of an economic system that, by the author’s account, is a driver of the world’s destruction.
Harvard Business School professor Henderson vigorously questions the bromide that “management’s only duty is to maximize shareholder value,” a notion advanced by Milton Friedman and accepted uncritically in business schools ever since. By that logic, writes the author, there is no reason why corporations should not fish out the oceans, raise drug prices, militate against public education (since it costs tax money), and otherwise behave ruinously and anti-socially. Many do, even though an alternative theory of business organization argues that corporations and society should enjoy a symbiotic relationship of mutual benefit, which includes corporate investment in what economists call public goods. Given that the history of humankind is “the story of our increasing ability to cooperate at larger and larger scales,” one would hope that in the face of environmental degradation and other threats, we might adopt the symbiotic model rather than the winner-take-all one. Problems abound, of course, including that of the “free rider,” the corporation that takes the benefits from collaborative agreements but does none of the work. Henderson examines case studies such as a large food company that emphasized environmentally responsible production and in turn built “purpose-led, sustainable living brands” and otherwise led the way in increasing shareholder value by reducing risk while building demand. The author argues that the “short-termism” that dominates corporate thinking needs to be adjusted to a longer view even though the larger problem might be better characterized as “failure of information.” Henderson closes with a set of prescriptions for bringing a more equitable economics to the personal level, one that, among other things, asks us to step outside routine—eat less meat, drive less—and become active in forcing corporations (and politicians) to be better citizens.
A readable, persuasive argument that our ways of doing business will have to change if we are to prosper—or even survive.Pub Date: May 1, 2020
ISBN: 978-1-5417-3015-1
Page Count: 336
Publisher: PublicAffairs
Review Posted Online: Feb. 16, 2020
Kirkus Reviews Issue: March 15, 2020
A welcome contribution from a newcomer who provides both a different view and balance in addressing one of the country's...
A fresh, provocative analysis of the debate on education and employment.
Up-and-coming economist Moretti (Economics/Univ. of California, Berkeley) takes issue with the “[w]idespread misconception…that the problem of inequality in the United States is all about the gap between the top one percent and the remaining 99 percent.” The most important aspect of inequality today, he writes, is the widening gap between the 45 million workers with college degrees and the 80 million without—a difference he claims affects every area of peoples' lives. The college-educated part of the population underpins the growth of America's economy of innovation in life sciences, information technology, media and other areas of globally leading research work. Moretti studies the relationship among geographic concentration, innovation and workplace education levels to identify the direct and indirect benefits. He shows that this clustering favors the promotion of self-feeding processes of growth, directly affecting wage levels, both in the innovative industries as well as the sectors that service them. Indirect benefits also accrue from knowledge and other spillovers, which accompany clustering in innovation hubs. Moretti presents research-based evidence supporting his view that the public and private economic benefits of education and research are such that increased federal subsidies would more than pay for themselves. The author fears the development of geographic segregation and Balkanization along education lines if these issues of long-term economic benefits are left inadequately addressed.
A welcome contribution from a newcomer who provides both a different view and balance in addressing one of the country's more profound problems.Pub Date: May 5, 2012
ISBN: 978-0-547-75011-8
Page Count: 304
Publisher: Houghton Mifflin Harcourt
Review Posted Online: April 3, 2012
Kirkus Reviews Issue: April 15, 2012
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