An engaging rags-to-riches business story.
A financial book offers the inside story of the near demise and revival of a community bank.
In existence since 1832, the Wilmington Savings Fund Society, a Delaware bank, teetered on the brink of closure in 1991. Written by former bank CEO Schoenhals, in collaboration with Kriegstein, this book traces the bank’s journey from before its near-death experience through its successful rebirth. At first glance, the story may seem to have only local relevance, appealing primarily to those who live in the bank’s market—Delaware, Philadelphia, and Southeast Pennsylvania. Schoenhals writes in the preface that the book’s “one primary purpose” is for “past, current and future WSFS Associates and Customers” to gain a better understanding of the bank’s history. In that respect, the story is largely a memoir by Schoenhals and other officials quoted in the volume. But this well-told tale has broader implications; intertwined with the WSFS chronicle are historical details about a previously precarious economic time, insights into actions taken by federal regulators, and glimpses of how banks are capitalized. The work begins with a short, illustrated history of the bank, including an intriguing piece of trivia: In 1972, WSFS introduced what “was believed to be the world’s first debit card.” A chapter then offers a historical perspective on why the period from 1979 to 1990 was a particularly challenging time for financial institutions. Subsequent chapters explain in detail how WSFS got into serious trouble and was ultimately bailed out by investors. But this is not a dull, dry story; the lively account features sketches of bank, regulator, and investor personalities; the personal ups and downs faced by Schoenhals; a bailout plan written down on the proverbial napkin; and an amusing scene of a crucial slide presentation projected onto a bedsheet because no screen was available. Appended to the book is a section by Schoenhals of “stories that should not be lost.” In this insightful retrospective, he shares perhaps some of his most valuable observations about the bank’s culture, the “regulatory courage” it took to keep WSFS alive, and his seasoned views of leadership.
An engaging rags-to-riches business story.Pub Date: N/A
ISBN: N/A
Page Count: 198
Publisher: Self
Review Posted Online: Oct. 4, 2022
Review Program: Kirkus Indie
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
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A passionate and accessible guide to humanizing the workplace.
Helbig and Norman present a game plan for making leadership more responsively human.
In this expanded update to The Psychological Safety Playbook: Lead More Powerfully by Being More Human (2023), the authors provide “practical strategies for responding to resistance, sparking change, embodying the change we want to see, and moving forward deliberately,” specifically in a business setting. They suggest ways to encourage what they call “changemakers” through the use of five key “plays” from their playbook: Communicate Courageously, Master the Art of Listening, Manage Your Reactions (“shift from automatic reaction to conscious response to stay better connected to yourself and others”), Embrace Risk and Failure, and Design Inclusive Rituals. The goal is to ensure that organizational cultures promote psychological safety, guided by leaders who “walk the talk” by emphasizing their own humanity at every turn. (“We must be the first to share our own failures with our teams, which will start to make it possible for others to do the same.”) This call for example-setting is sounded throughout the book as Helbig and Norman urge their target audience (leaders and would-be leaders) to go beyond mere instruction and instead embody the qualities they want to see in their subordinates, such as continuous learning, active curiosity, and self-reflection. Each chapter includes a detailed “Recommended Reading” section and text with extensive numbered and bulleted points formatted to make the core concepts more immediately digestible. The authors effectively employ clear and empathetic prose to assure readers that psychological safety is slow to build and quick to break, observing that such safety requires steady attention and delivers outsize payoffs as a result. They refreshingly ground a great deal of the material in psychology and neuroscience, pointing out, for instance, that research has demonstrated that the parasympathetic nervous system responds to honest appreciation, which improves creative thinking. Some wistful readers might consider some of the authors’ suggestions beyond the reach of their own organizations, as when group facilitators are advised to “gently intervene when someone dominates the conversation,” but hope springs eternal.
A passionate and accessible guide to humanizing the workplace.Pub Date: May 19, 2026
ISBN: 9798993550503
Page Count: 170
Publisher: Crazy Idea Press
Review Posted Online: April 23, 2026
Review Program: Kirkus Indie
BOOK REVIEW
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