A well-written account of a corporate American juggernaut and its implications for society as a whole.
A detailed examination of the retail behemoth.
By the early 2000s, Walmart was often cited as the worst example of “a race-to-the-bottom brand of capitalism,” eliminating competition and chronically underpaying its huge workforce. Then, starting in 2015, Walmart implemented a series of measures, from pay increases to expanded opportunities for its employees, that prompted even skeptics to rethink the company’s image as a bastion of unfettered corporate evil. Wartzman, most recently the author of The End of Loyalty: The Rise and Fall of Good Jobs in America (2017) and a longtime critic of Walmart, wanted to explore the company’s complex journey and image. When Sam Walton opened the first Walmart in Arkansas in 1962, he emphasized low prices, quality products, and serving rural areas; the company went public in 1970 and went on to become one of the nation’s biggest retailers. Walton engendered employee loyalty through profit sharing and stock options, but he also intentionally kept wages low and vehemently opposed efforts to organize labor. After he died in 1992, both outsiders and employees felt the company abandoned any dedication to taking care of its employees in favor of solely cutting costs. Over time, the company improved efforts to be sustainable, was rightfully praised for its efforts during Hurricane Katrina, and expanded worker training; yet “where it had the most direct control—deciding how much to pay its workers—it hadn’t moved an inch.” In 2016, Walmart finally raised its minimum hourly wage to $10 after decades of pressure from labor efforts. Even with the increase, writes the author, “the average full-time employee at the company was still going to be making less than $26,000 a year.” Wartzman’s investigation of the company in all its complexity is thoroughly researched, and he deftly and meaningfully connects the issue of chronically low wages at Walmart to a larger undervaluation of the labor of millions of Americans.
A well-written account of a corporate American juggernaut and its implications for society as a whole.Pub Date: Nov. 15, 2022
ISBN: 978-1-5417-5799-8
Page Count: 272
Publisher: PublicAffairs
Review Posted Online: Aug. 30, 2022
Kirkus Reviews Issue: Sept. 15, 2022
BOOK REVIEW
BOOK REVIEW
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
IN THE NEWS
IN THE NEWS
A passionate and accessible guide to humanizing the workplace.
Helbig and Norman present a game plan for making leadership more responsively human.
In this expanded update to The Psychological Safety Playbook: Lead More Powerfully by Being More Human (2023), the authors provide “practical strategies for responding to resistance, sparking change, embodying the change we want to see, and moving forward deliberately,” specifically in a business setting. They suggest ways to encourage what they call “changemakers” through the use of five key “plays” from their playbook: Communicate Courageously, Master the Art of Listening, Manage Your Reactions (“shift from automatic reaction to conscious response to stay better connected to yourself and others”), Embrace Risk and Failure, and Design Inclusive Rituals. The goal is to ensure that organizational cultures promote psychological safety, guided by leaders who “walk the talk” by emphasizing their own humanity at every turn. (“We must be the first to share our own failures with our teams, which will start to make it possible for others to do the same.”) This call for example-setting is sounded throughout the book as Helbig and Norman urge their target audience (leaders and would-be leaders) to go beyond mere instruction and instead embody the qualities they want to see in their subordinates, such as continuous learning, active curiosity, and self-reflection. Each chapter includes a detailed “Recommended Reading” section and text with extensive numbered and bulleted points formatted to make the core concepts more immediately digestible. The authors effectively employ clear and empathetic prose to assure readers that psychological safety is slow to build and quick to break, observing that such safety requires steady attention and delivers outsize payoffs as a result. They refreshingly ground a great deal of the material in psychology and neuroscience, pointing out, for instance, that research has demonstrated that the parasympathetic nervous system responds to honest appreciation, which improves creative thinking. Some wistful readers might consider some of the authors’ suggestions beyond the reach of their own organizations, as when group facilitators are advised to “gently intervene when someone dominates the conversation,” but hope springs eternal.
A passionate and accessible guide to humanizing the workplace.Pub Date: May 19, 2026
ISBN: 9798993550503
Page Count: 170
Publisher: Crazy Idea Press
Review Posted Online: April 23, 2026
Review Program: Kirkus Indie
BOOK REVIEW
© Copyright 2026 Kirkus Media LLC. All Rights Reserved.
Follow
Popular in this Genre
We can’t wait for you to join Kirkus!
It’s free and takes less than 10 seconds!
Already have an account? Log in.
OR
Sign in with GoogleTrouble signing in? Retrieve credentials.
Welcome Back!
OR
Sign in with GoogleTrouble signing in? Retrieve credentials.
