A guidebook for millennials that helps them navigate a shifting business landscape.
Debut authors Crosbie and Rinner spent a quarter-century as professional trainers at Tero International, an institute famous for grooming top performers. They decoct that entire experience into 100 basic lessons, divided into sections handling social interaction, self-presentation, globalism, leadership, and personal growth. The handbook illustrates some lessons through stories, and all of them are fairly brief—a few pages in length—and end with a neat synopsis and a single line of instruction. The authors have deliberately directed their counsel to millennials, who they believe are uniquely situated to effect seismic transformation and also uniquely vulnerable to the breakneck pace of technologically induced change. Crosbie and Rinner focus on what they call “invisible tools,” the skill set used to achieve successful social interactions. They contend that these abilities, more than any technical skills, are the true ingredients of lasting professional advancement. Many of the lessons specifically target the collective alienation caused by technological hyperconnectedness. To counter this, the authors encourage millennials to remember names, pen personal notes, listen attentively, and confidently court strangers. Other lessons are meant to examine biases, encouraging the embrace of diversity, a proper respect of cultural differences, and a searching examination of one’s assumptions and stereotypes. Additionally, one of the themes of the book is the value of self-awareness. The guide encourages a considerable amount of self-examination, including due diligence regarding self-representation on social media accounts. While the advice is mostly common sense, that doesn’t diminish its value for the intended audience. One genuine challenge for millennials is how to cultivate meaningful relationships in a new world that encourages the shallowest kind of networking, and the authors are particularly strong in this area. Also, the entire work is written in a familiar, unpretentious style that’s clear, direct, and well-organized. If millennials don’t buy this book, parents should purchase it for them.
A storehouse of timely advice well-suited to the intended audience.