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Mechanics of Online Reputation Management

REPAIR & CONTROL YOUR NAME OR BRAND REPUTATION ONLINE

An invaluable handbook to surviving, thriving, and controlling one’s image online.

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A comprehensive guide to managing one’s Web presence.

Collins’ jam-packed, information-heavy nonfiction debut offers an exhaustively detailed blueprint for “cleansing and controlling search results for any name, brand, or entity search phrase.” The author, an online marketer and agency founder, asserts up front that dealing with all aspects of online representation is no longer the nerdy domain of hackers and code-wranglers—it’s become a deeply rooted part of modern life. Allowing such things to take their own course without any oversight or manipulation, he says, is an amateurish invitation for trouble. In clear, concise chapters, Collins takes readers deep into the often bewildering world of the Web and looks at the blizzard of forces that can affect a person’s or business’s online reputation, including blogs, video sites, discussion forums, government-related sites, image hubs, review sites, and, of course, the all-encompassing world of social media, where poorly or unfairly curated material can do long-term damage to personal and professional standings. Links, images, videos, ex-employee slander, “rogue” bloggers, frauds, hate sites—these and many other things can combine into a “fire hose like volume of data.” It may initially look overwhelming, but Collins asserts that it can, with patient and smart application, be controlled or suppressed. His book puts the necessary information at readers’ disposal, explaining such complex concepts as search algorithms, search engine optimization, aggressive linking strategies, and a host of website performance metrics. He asks questions (“Which links matter? Which links are stronger? What gives a link relevance, and which links are completely ignored?”) and provides carefully elaborated, patiently detailed answers. Readers who are already conversant in the world Collins describes, as well as those who can’t tell a “CTR” (click-through rate) from a “SERP” (search engine results page), will find this book intriguing and enlightening on virtually every page. These are tools that everyone who spends a significant amount of time online should use, and Collins is a fine teacher.

An invaluable handbook to surviving, thriving, and controlling one’s image online.

Pub Date: Jan. 6, 2016

ISBN: 978-1-5197-6225-2

Page Count: 286

Publisher: CreateSpace

Review Posted Online: Feb. 19, 2016

Kirkus Reviews Issue: April 1, 2016

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THE CULTURE MAP

BREAKING THROUGH THE INVISIBLE BOUNDARIES OF GLOBAL BUSINESS

These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.

A helpful guide to working effectively with people from other cultures.

“The sad truth is that the vast majority of managers who conduct business internationally have little understanding about how culture is impacting their work,” writes Meyer, a professor at INSEAD, an international business school. Yet they face a wider array of work styles than ever before in dealing with clients, suppliers and colleagues from around the world. When is it best to speak or stay quiet? What is the role of the leader in the room? When working with foreign business people, failing to take cultural differences into account can lead to frustration, misunderstanding or worse. Based on research and her experiences teaching cross-cultural behaviors to executive students, the author examines a handful of key areas. Among others, they include communicating (Anglo-Saxons are explicit; Asians communicate implicitly, requiring listeners to read between the lines), developing a sense of trust (Brazilians do it over long lunches), and decision-making (Germans rely on consensus, Americans on one decider). In each area, the author provides a “culture map scale” that positions behaviors in more than 20 countries along a continuum, allowing readers to anticipate the preferences of individuals from a particular country: Do they like direct or indirect negative feedback? Are they rigid or flexible regarding deadlines? Do they favor verbal or written commitments? And so on. Meyer discusses managers who have faced perplexing situations, such as knowledgeable team members who fail to speak up in meetings or Indians who offer a puzzling half-shake, half-nod of the head. Cultural differences—not personality quirks—are the motivating factors behind many behavioral styles. Depending on our cultures, we understand the world in a particular way, find certain arguments persuasive or lacking merit, and consider some ways of making decisions or measuring time natural and others quite strange.

These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.

Pub Date: May 27, 2014

ISBN: 978-1-61039-250-1

Page Count: 288

Publisher: PublicAffairs

Review Posted Online: April 15, 2014

Kirkus Reviews Issue: May 1, 2014

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GOOD ECONOMICS FOR HARD TIMES

Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.

“Quality of life means more than just consumption”: Two MIT economists urge that a smarter, more politically aware economics be brought to bear on social issues.

It’s no secret, write Banerjee and Duflo (co-authors: Poor Economics: A Radical Rethinking of the Way To Fight Global Poverty, 2011), that “we seem to have fallen on hard times.” Immigration, trade, inequality, and taxation problems present themselves daily, and they seem to be intractable. Economics can be put to use in figuring out these big-issue questions. Data can be adduced, for example, to answer the question of whether immigration tends to suppress wages. The answer: “There is no evidence low-skilled migration to rich countries drives wage and employment down for the natives.” In fact, it opens up opportunities for those natives by freeing them to look for better work. The problem becomes thornier when it comes to the matter of free trade; as the authors observe, “left-behind people live in left-behind places,” which explains why regional poverty descended on Appalachia when so many manufacturing jobs left for China in the age of globalism, leaving behind not just left-behind people but also people ripe for exploitation by nationalist politicians. The authors add, interestingly, that the same thing occurred in parts of Germany, Spain, and Norway that fell victim to the “China shock.” In what they call a “slightly technical aside,” they build a case for addressing trade issues not with trade wars but with consumption taxes: “It makes no sense to ask agricultural workers to lose their jobs just so steelworkers can keep theirs, which is what tariffs accomplish.” Policymakers might want to consider such counsel, especially when it is coupled with the observation that free trade benefits workers in poor countries but punishes workers in rich ones.

Occasionally wonky but overall a good case for how the dismal science can make the world less—well, dismal.

Pub Date: Nov. 12, 2019

ISBN: 978-1-61039-950-0

Page Count: 432

Publisher: PublicAffairs

Review Posted Online: Aug. 28, 2019

Kirkus Reviews Issue: Sept. 15, 2019

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